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Rating: 5
Author: Gwyneth B

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My Mother spent 5 and a half years in the care of Broomgrove Nursing Home. I was delighted with the love and care that she received. She had a beautiful room which was bright and cheerful and there was room for many of her personal belongings which made it very homely. Whilst my Mum was able, she enjoyed taking part in the many activities which were laid on for the residents and so her mind was kept busy.
Until the pandemic hit I was able to visit as often as I liked. I was always treated with kindness and respect and found the staff very helpful and accommodating.
I can't thank everyone enough for the positive difference that Broomgrove made to my mother over the course of her long stay.

Gwyneth B

My parents moved to Broomgrove ten months ago. The service and physical environment are excellent. The home is led by an exceptional manager, who, like her colleagues, never seems too busy to give her time. Staff go about their work with a light touch and good humour. They are approachable, receptive and empathic, and listen to residents and visitors with respect. One example: while having lunch with my parents, a carer asked if a resident would like some sauce. When he didn't reply, she took the time to tell him the options and he chose one. Another example: at the end of a meal, my mother was talking to a resident at another table. A carer asked if they wanted to continue chatting. When they said yes, she offered to bring the other resident over. We are always struck by the calm, pleasant and welcoming atmosphere. The building is clean and well-maintained. We have experience of other care/nursing homes, and Broomgrove is the nicest one we have seen.

Martin W (Son of Resident)