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21 June 2018: Family F (family of resident)
It’s very nearly three years since our fiercely independent Mother moved into Broomgrove (“BG”). A few weeks off her 97th birthday, Mum thought she would never need the 24/7 care which a fall at home in July 2015 precipitated. BG immediately rose to the challenge of helping Mum adjust gradually to this radical change of circumstances.
BG provides a unique blend of professionalism and personal attentiveness. This home is remarkable in that senior management are “hands-on” and available to talk and provide advice at every turn. It is no accident that staff retention is high.
BG offers an impressive level of nursing expertise. They won Mum’s confidence early on. Nor did it surprise us when Mum quickly established a good rapport with her carers. That this was reciprocated consistently with such warm affection and unfailing love was moving to behold.
A striking feature of the BG care ethic is that everyone is imbued with a positive “can-do” attitude. As Mum spent the majority of time in her room, the door remained open and she was greeted and cared for by staff from the kitchen, laundry, the garden/DIY, the cleaning staff; all contributed to providing her (and us when visiting) with a cheery and upbeat environment.
They helped her to accept that she, of all people, needed now to be helped. Thanks to BG Mum was able in her last years to feel secure, content, pampered even, and above all loved.
Family and friends were welcomed and made to feel at home. Nothing was ever too much trouble.
Crucially BG responded sensitively to Mum’s changing needs. Flexibility was demonstrated in regard to meals, activities involving Mum going out in the early days through to ensuring that she might enjoy the garden peacefully or have an occasion to meet up briefly with an old friend who was also a resident at BG.
When our beloved Mother died peacefully last week with her family around her BG personnel provided us all with immeasurable support. BG’s respectful and dignified approach to the management of Mum’s final days was exemplary.
Rarely do superlatives such as “first-class”, “outstanding” “excellent”, “wonderful” apply unequivocally. BG merits them and more. We would unhesitatingly recommend Broomgrove Nursing Home and in doing so can confidently say that our Mother could not have wished for more in her final days. Nor could we for her. That is BG’s gift.
|Care / Support: Excellent||Staff: Excellent|
|Management: Excellent||Rooms: Excellent|
|Facilities: Excellent||Cleanliness: Excellent|
|Food & Drink: Excellent||Activities: Excellent|
|Safety / Security: Excellent||Treated with Dignity: Excellent|
|Value for Money: Excellent||Overall Standard: Excellent|